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Abstract
NEW STUDY: THE VALUE OF EMOTIONAL INTELLIGENCE IN DENTISTRY
*Dr. Jay Rashmikant Sejpal(BDS) and Dr. Jainali Chandrakant Patel
ABSTRACT
A middle-aged man peers into the mirror. His mouth looks and feels wrong. His appearance is declining and chewing is becoming difficult. He calls a local dentist to learn what can be done. How will the dental office respond to his call? What will he experience when he arrives? How will his dental health and sophistication be assessed? What options will be presented? What will be his role in decision-making? To what extent will he be asked to take responsibility for the process? How will the staff and dentist act toward him? The answer to each of these questions will have a profound impact on treatment acceptance and outcome. As a dentist, assume you want to influence this man toward the best dental health he can achieve. Influencing people is not easy. You may need to influence him to change a number of behaviours, including the following: •Adopt certain self-care habits such as brushing and flossing. •Accept certain dental procedures that, in and of themselves, are not very appealing; only their results are appealing. •Psychologically take responsibility for his dental health rather than passively depending upon the dentist, whereas the larger healthcare system in our country encourages dependency. •Learn enough about his oral situation to make informed choices. •Spend money on dental health that may have been targeted for other areas.
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