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Abstract
NURSES’ EFFORTS OF MAINTAINING CARE QUALITY TO DEALING WITH OBSTACLES IN THE TREATMENT OF PATIENTS WITH ACUTE CORONARY SYNDROME IN EMERGENCY DEPARTMENT
Yulia Candra Lestari, Titin Andri Wihastuti, Septi Dewi Rachmawati, Dessy Rindiyanti Harista and Kumboyono Kumboyono*
ABSTRACT
Acute Coronary Syndrome (ACS) requires treatment with timeliness and action accuracy. Delay in providing relief for the patients can lower the safety rate from 7% to 10%. Obstacles faced by nurses when providing care to patients with ACS can potentially reduce the effectiveness of treatment both in terms of time and action. This research aimed to explore nurses’ experiences in dealing with obstacles emerging in the treatment of patients with ACS. This research used a descriptive-qualitative phenomenology approach by involving 8 subjects of nurses working in the Emergency Department (ED) of a hospital. The data were collected through 30-60 minute semi-structured in-depth interviews with the researchers as the main instrument. There were 3 themes obtained from the results of the data analysis, namely obstacles faced by nurses, critical thinking demands in nursing, as well as creativity and responsiveness demands in nursing. Since the results showed that the nurses encountered various obstacles in providing care to ACS patients, thus it is necessary to have an education program or training that can improve the nurses’ critical thinking, creativity, and responsiveness in treating the patients.
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