WORLD JOURNAL OF ADVANCE
HEALTHCARE RESEARCH

*Mojahid K.S Alshammaa, Ikram MT Abdulrahman Algadanfary and Hameed MF Altaie

ABSTRACT

Background: Patient‘ satisfaction represents a good monitoring of the quality of health care delivery and this internationally accepted factor needs to be studied repeatedly for smooth working of the health care systems. Objectives; This study aims to identify the level of quality of health services provided by the health departments in Ibn Sina Teaching Hospital in Mosul and the extent of satisfaction of patients by revealing the dimensions and criteria used to evaluate them. Methodology; The study was a cross-sectional facility-based, the sample comprised 600 patients, and questionnaire in the form of (I agree, I do not know, I disagree) applied to 100 patients lying in the hospital and 100 patients referring to outpatients, from late 6 months of 2018 and two periods, each of 6 months (early 6 months and late 6 months) of 2019, we applied SPSS program for statistics and one way anova kruskal-willis test for analysis. Results: The results in general, showed an improvement in some services, such as the availability of medicines, laboratory and radiology services, while there was no improvement in some of them, such as drinking water. Conclusion: The doctors and nurses performed well over the three periods, while the services provided to the patients improved and other services showed no improvement.