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World Journal of Advance Healthcare Research (WJAHR)Honored the authors with best paper award, monthly based on the innovation of research work. Best paper will be selected by our expert panel.
Best Article of current issue
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THE EFFECT OF SERVICE QUALITY TO THE PATIENT SATISFACTION OF PREMIUM RECIPIENT AND NON-PREMIUM RECIPIENT OF NATIONAL HEALTH INSURANCE (JKN PBI AND NON PBI) PARTICIPANTS IN OUT-PATIENT UNIT OF RS X JEMBER DISTRICT
Ahmad Fausi*, Dewi Rokhmah and Hadi Prayitno
This research aimed to identify effects of service quality to the patient satisfaction of premium recipient (PBI) and non-premium recipient (Non-PBI) of National Health Insurance in out-patient unit of RS X, Jember District. The method of this research was quantitative, while based on the research time, it was included into cross sectional research. The total sample of this research were 110 sample, which were taken from purposive sampling. The data was then analyzed through ordinal regression test in order to test the effects with significance value (? > 0.05). The test result on effects of service quality and patient satisfaction on this research showed that the significance level value 0,000 was fewer than T table value 0,005, thus, H0 was approved, which stated that there was effect between service quality and patient satisfaction in the out-patient unit of RS X, Jember District, particularly the total N were 110 respondents. This research concluded the effect between service quality and patient satisfaction of premium recipient and non-premium recipient of National Health Insurance participants in the out-patient unit of RS X, Jember Distrcit.[Full Text Article]