WORLD JOURNAL OF ADVANCE
HEALTHCARE RESEARCH

( An ISO 9001:2015 Certified International Journal )

An International Peer Review Journal for Medical Science and Pharma Professionals

An Official Publication of Society for Advance Healthcare Research (Reg. No. : 01/01/01/31674/16)

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Indexing

  Indexing

  • Google Scholar
  • Index Copernicus
  • SOCOLAR, China
  • Research Bible, Fuchu, Tokyo. JAPAN
  • Cosmos Impact Factor
  • Scientific Indexing Services (SIS)
  • UDLedge Science Citation Index
  • International Impact Factor Services
  • International Society for Research Activity (ISRA) Journal Impact Factor (JIF)
  • IFSIJ Measure of Journal Quality
  • Scientific Journal Impact Factor (SJIF)
  • International Scientific Indexing, UAE (ISI) (Under Process)
  • International Impact Factor Services (IIFS)
  • Web of Science Group (Under Process)
  • Directory of Research Journals Indexing
  • Scholar Article Journal Index (SAJI)
  • International Scientific Indexing ( ISI )
  • Academia
  • Scope Database

Abstract

THE EFFECT OF SERVICE QUALITY TO THE PATIENT SATISFACTION OF PREMIUM RECIPIENT AND NON-PREMIUM RECIPIENT OF NATIONAL HEALTH INSURANCE (JKN PBI AND NON PBI) PARTICIPANTS IN OUT-PATIENT UNIT OF RS X JEMBER DISTRICT

Ahmad Fausi*, Dewi Rokhmah and Hadi Prayitno

ABSTRACT

This research aimed to identify effects of service quality to the patient satisfaction of premium recipient (PBI) and non-premium recipient (Non-PBI) of National Health Insurance in out-patient unit of RS X, Jember District. The method of this research was quantitative, while based on the research time, it was included into cross sectional research. The total sample of this research were 110 sample, which were taken from purposive sampling. The data was then analyzed through ordinal regression test in order to test the effects with significance value (? > 0.05). The test result on effects of service quality and patient satisfaction on this research showed that the significance level value 0,000 was fewer than T table value 0,005, thus, H0 was approved, which stated that there was effect between service quality and patient satisfaction in the out-patient unit of RS X, Jember District, particularly the total N were 110 respondents. This research concluded the effect between service quality and patient satisfaction of premium recipient and non-premium recipient of National Health Insurance participants in the out-patient unit of RS X, Jember Distrcit.

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