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NURSE CARING BEHAVIORS: A SURVEY OF RECIPIENTS OF HEALTH SERVICES’ EXPECTATIONS
Sivasankari Somasundaram*, Dr. Manju Vatsa and Dr. Sandhya Gupta
Introduction: Patient is the core unit of the healthcare system. The behaviors of the nurse professionals matter a lot in patients? satisfaction. Thus, it is aimed to measure the expectation of recipients of health services on nurses? caring behaviors. Methodology: A quantitative cross-sectional survey was carried out in four selected tertiary healthcare institutions in NCT of Delhi. The recipients of health services (n=244) were enrolled by consecutive sampling from the inpatients of the medical and surgical wards. Socio-demographic data sheet and Caring Behavior Assessment (CBA) tool were used to collect the data. Ethical clearance was obtained from the Institute Ethical Committee. Results: The recipients of health services rated „give me treatments and medications on time? (81.6%, 1st rank) and „know how to give shots, IVs, etc? (79.1%, 2nd rank) from the domain of human need assistance as most expected caring behaviors; and „introduce themselves to me? (25.4%, 62nd rank) and „come into my room just to check on me? (24.2%, 63rd rank) from the domain of helping/trust as least expected caring behaviors. No statistically significant relationship was found between socio-demographic variables of recipients of health services and their expectation (p>0.05). Conclusion: The overall expectation of the recipients of health services on nurses? caring behaviors was relatively low. Maintaining adequate nurse-patient ratio, motivating nurses to demonstrate all aspects of caring behaviors, creating a caring environment and implementing in-service education programs about caring behaviors may improve the quality of care and patients? satisfaction.[Full Text Article]