WORLD JOURNAL OF ADVANCE
HEALTHCARE RESEARCH

Jignesh Sharma and Richard D. Nair*

ABSTRACT

The aim of this review was to identify patients and laboratory staff perception on services provided by clinical laboratory departments. A search was conducted to find published full?text English articles about the perceptions of patients and laboratory staff on services provided by the laboratory departments globally from January 2000 to April 2022. A total of 30 papers were retrieved, which reduced to 27 following removals of duplicates. The abstracts were screened using the eligibility criteria; 25 were found to match the criteria. After screening the full?text articles, 7 were excluded, resulting in a total of 18 articles. The significant findings and conclusions were extracted and grouped under themes. Factors found to affect laboratory services were, the quality of service, professionalism of the staff, knowledge and competency of staff, provision of adequate information to collect specimen, information of when and how to receive laboratory results, waiting time to receive laboratory results (turnaround time), availability of ordered laboratory tests, cleanness of the laboratory room (s), location of laboratory room (s), availability and accessibility of toilets, occupational health and safety (OHS) and child friendly. The perceptions of both staff and patients highlight these areas of concerns which needed to be improved. Moreover, the results from this review could be used to implement workforce policies and strategies, which could improve laboratory services.

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