WORLD JOURNAL OF ADVANCE
HEALTHCARE RESEARCH

Pulkit Goyal, Anand Goyal, Ganpat Singh, Vandana Mishra, Gaje Singh and Shatrughan Pareek*

ABSTRACT

Introduction: There are growing numbers of efforts to compare the service quality of health care organizations on the basis of patient satisfaction data. Such efforts inevitably raise questions about the fairness of the comparisons. Fair comparisons presumably should not penalize (or reward) health care organizations for factors that influence satisfaction scores but are not within the control of managers or clinicians. Methods: The present quantitative non-experimental Analytical study was conducted from August to September 2024 to assess the feedback of patients admitted at Goyal Hospital and Research centre Pvt ltd. Patient Satisfaction assessed on 7 Areas of services through feedback format and assessed rating 1-10 on each service area and then Average of all the services analysed to check impact on quality of care. Result: The majority 53% of the respondents expressed their rating 7-8 out of 10, and 29% people rated 9-10 and are well satisfaction towards admission procedures and people at registration counter are helpful only few of the respondents expressed their dissatisfaction towards admission. Reception services are average 7-8 rating most and good response. Conclusion: The present study concluded that areas like Nursing services, Doctor’s prescription, Surgery, visit time and Counselling given to patients, discharge services, Diagnostic services were among the most rated services. There is a need to maintain the patient satisfaction level and improve the quality care.

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