WORLD JOURNAL OF ADVANCE
HEALTHCARE RESEARCH

*Widawati Tri Purnaning and Djazuly Chalidyanto 

ABSTRACT

The quality of service and satisfaction are two things that cannot be separated, because with satisfaction, therelevant parties can correct each other to where the service provided whether it is better or worse. Based onpreliminary studies conducted at the Jember District Health Office, data obtained for IKM assessment at 50 healthcenters in Jember Regency has been accredited with the results of Public Health Center performance assessment(PKP) with an average value of 79.71 with less value category. This research aims to analyze the influence of thequality of health center services on the community satisfaction index (IKM). This research is analytical researchwith cross sectional design. A sample number is 50 Public Health Center. Data analysis uses the regressioncoefficient value R Square. Statistical test results show that the quality of health care services affects patientsatisfaction. The conclusion of this study is that the quality of services affects patient satisfaction, patientsatisfaction affects the interest of patients to use health services again, and the quality of services affects theinterest of patients to use health services again in Jember Regency Health Center. The advice of this study is thatThe Jember Regency Health Center should be able to maintain and improve the quality of service, especially onthe components of physical aspects and problem solving. Health centers should be able to increase patientsatisfaction, especially in the component of handling complaints, advice, and input from the community orpatients.

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