WORLD JOURNAL OF ADVANCE
HEALTHCARE RESEARCH

( An ISO 9001:2015 Certified International Journal )

An International Peer Review Journal for Medical Science and Pharma Professionals

An Official Publication of Society for Advance Healthcare Research (Reg. No. : 01/01/01/31674/16)

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  • Google Scholar
  • Index Copernicus
  • SOCOLAR, China
  • Research Bible, Fuchu, Tokyo. JAPAN
  • Cosmos Impact Factor
  • Scientific Indexing Services (SIS)
  • UDLedge Science Citation Index
  • International Impact Factor Services
  • International Society for Research Activity (ISRA) Journal Impact Factor (JIF)
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Abstract

ANALYSIS OF NURSING CARE FACTORS THAT INFLUENCE PATIENT SATISFACTION USING INSURANCE BPJS IN EMERGENCY DEPARTMENT

Dian Rahmadin Akbar*, Ahsan, Tony Suharsono

ABSTRACT

Patient satisfaction is an indicator of the good or bad quality of health services provided by health care providers. On average, obtained from several hospitals in Indonesia showed 67% of patients complaining of dissatisfaction in receiving nursing services, more than half of respondents were dissatisfied with insurance BPJS. Objective and accurate measurement of customer satisfaction can help hospitals form better services. The purpose of this study was to analyze the factors of nursing services that affect the satisfaction of insurance BPJS patients in Dr. R.Soedarsono Regency Hospital, Pasuruan City. This research method is quantitative with a cross sectional approach involving 135 respondents. The sampling technique uses consecutive sampling method. Data were analyzed using the Spearman test to determine the effect between variables and to determine the factors that most influence the satisfaction of insurance BPJS patients in the Emergency Department using Structural Equation Modeling analysis. The results showed that the value of p value on the factors of nursing services included the response time of nurses, alertness of nurses, attitudes of nurses, and the actions of nurses showed the same p value of 0.000 or

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