WORLD JOURNAL OF ADVANCE
HEALTHCARE RESEARCH

Ezeagwuna D. A., Onwurah O. W.*, Nri-Ezedi C. A., Ezeofor C. P., Elo-llo J. C., Njoku J. G., Okafor R. A., Ugboaja J. O. and Uzoewulu N. G.

ABSTRACT

Laboratory quality test result starts at the point of sample collection. The laboratory collection centre is a place for collection of blood, urine, stool, sputum and any other body fluid samples for laboratory analysis. It is the first port of call for every patient that comes in for laboratory assay in any hospital. Hence the need for quality assurance of this centre for efficient, effective and quality results for patients care. The aim of the study is to evaluate Patients` satisfaction of the services offered at the laboratory collection point of a Teaching Hospital in the southeast Nigeria. A pre-tested and semi-structured questionnaire was used to assess 1000 patients and/ or relatives that access services at the laboratory collection centre. Data was analyzed using the STATA statistical package version 13.0SE. Out of the 1000 patients interviewed, 620(62.0%) were females and 380(38.0%) were males. The mean waiting time was 22.3+8.6minutes though 55.8% of the patients waited for >15minutes while 44.2% waited within 15minutes. The overall patients’ satisfaction and quality of services were rated high.